🛡️ Safe and Responsible Gaming

Enjoy responsible and
safe entertainment with 399dt

We believe gaming should be for fun — not for stress. At 399dt, your safety and well-being are our highest priority.

For players aged 21+ only

Why is responsible gaming important?

Keep the fun in gaming — 399dt is here for you

Online casino and betting is an entertainment activity where you can find excitement and enjoyment. But like any form of entertainment, it requires proper boundaries and awareness. 399dt always believes that responsible gaming is the foundation of a healthy and enjoyable experience.

For millions of users in Bangladesh, 399dt is not just an entertainment platform — it is a trusted environment where every player's mental and financial well-being is protected. We want you to always play within your budget, with a smile. If at any point gaming no longer feels like fun, contact our 24/7 live chat support right away.

Following our responsible gaming policy means you are protecting yourself, your family, and your financial future. On this page we will show you how to play safely, which tools to use, and when it is important to seek help.

21+

Age restriction: All 399dt services are exclusively for individuals aged 21 years or older. Use of the platform by minors is strictly prohibited.

Our protection tools

What 399dt offers for responsible gaming

Deposit Limit

Set the maximum amount you deposit each day, week, or month yourself. Once you set a limit, our system enforces it automatically — keeping your budget protected.

Time-Out Break

When you feel you need a rest, voluntarily take a time-out from 24 hours up to 30 days. During this period your account will be temporarily suspended.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. With this option your account will be deactivated for an extended period and reactivation will not be straightforward.

Age Verification

Age verification is mandatory at registration. No one under 21 may open an account or play on our platform. If there are minor members in your household, use password protection on your device.

Gaming History and Spending Tracker

View your full deposit, withdrawal, and betting history in your account dashboard. Review your spending patterns and take action if needed.

24/7 Support and Guidance

Our Bengali-language live chat support is available at all times for any issue. If you are concerned about your gaming, do not hesitate to talk to us — we are always ready to help.

Warning signs of problem gambling

Ask yourself — do any of these signs apply to you?

Recognising when gambling is becoming a problem at an early stage is very important. If you notice any of the signs below, take a break immediately and seek help:

  • You keep playing to chase lost money and are losing even more.
  • You are spending money your family needs, or borrowing money to gamble.
  • You want to stop playing but cannot — it feels like you have lost control.
  • You are prioritising gaming over work, family, or friends.
  • You are hiding your gambling from family or friends.
  • When you cannot play, you feel anxious, irritable, or restless.
  • You regularly go beyond the budget you set for yourself.

The golden rules of safe gaming

Keep these rules in mind before every gaming session

1

Set a budget and stick to it

Decide how much you will spend before you start playing. When that amount is gone, stop — do not keep playing to try to recover losses.

2

Control your time

Set a time limit for each session. Do not play for long stretches without a break — take breaks in between.

3

Do not play on impulse

Avoid playing when you are stressed, upset, or under the influence of alcohol. Play when you are calm and clear-headed.

4

Winning is never guaranteed

There is no guaranteed way to win when gambling. Every outcome is random — sometimes you will win, sometimes you will lose.

5

Keep a balance with other activities

Keep gaming limited alongside time with family, friends, hobbies, and work. Do not neglect other areas of your life.

Protect yourself — use the tools

How the protection tools available at 399dt work

Daily Deposit Limit

Limit the amount you deposit each day. The minimum deposit amount is ৳300. Reducing a limit takes effect immediately; increasing one takes effect after 24 hours.

Weekly / Monthly Limit

Set a weekly or monthly budget to keep your spending under control over the long term. Once this limit is reached, the system automatically blocks further deposits.

Time-Out Feature

Voluntarily pause your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make deposits — your account will resume automatically when the pause ends.

Permanent Self-Exclusion

Choose self-exclusion to leave the platform for an extended period or permanently. To reactivate your account in this case, you will need to go through a verification process.

To use these tools, log in to your account and go to the "Account Settings" section, or make a request directly through our 24/7 live chat support. Our team is always ready to help in Bengali.

Protection of Minors

Our responsibility in protecting children and teenagers

All 399dt services are exclusively for individuals aged 21 years or older. We use a strict age verification process to prevent minors from accessing the platform.

If there are children or teenage members in your household, take the following steps:

  • Use a strong password or PIN on your device.
  • Do not hand your device to others while you are logged in to your account.
  • Do not save your password in the browser — log in fresh each time.
  • Keep the PIN for your bKash, Nagad, or Rocket account secure.
  • Use parental control software on devices accessible to children.

Let your family know

The most important step in responsible gaming is letting a trusted family member know about your gaming habits. They can help you stick to the right boundaries.

If you are concerned about a someone you know and their gambling habits, please contact us.

How to get help?

Asking for help when you need it is an act of courage — not weakness

If you feel gaming is becoming a problem, seek help right away. At 399dt we are ready to help you without judgement and with complete confidentiality.

Live Chat Support

Contact our Bengali-language 24/7 live chat support. Our trained team is always ready to help with responsible gaming matters.

Email Support

Send an email to [email protected]. Write "Responsible Gaming" in the subject line — our team will respond promptly.

Account Limit Settings

Log in to your account and activate deposit limits, a time-out, or self-exclusion directly — no waiting required.

Help from family or friends

Talk to the people close to you. Often family and friends are the ones who can offer the most meaningful support.

Our commitment

399dt commits that for every user who requests responsible gaming support, we will:

  • Assist with complete confidentiality.
  • Listen without judgement and provide solutions.
  • Restrict the account immediately upon request.
  • Send no promotional messages during self-exclusion.

Frequently Asked Questions

Answers to common questions about responsible gaming

Log in to your 399dt account and go to "Account Settings" or the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period. If you have any trouble, contact us via live chat.

Yes, your account balance remains completely safe when you self-exclude. To withdraw your existing balance, contact support before or after activating self-exclusion. We are always ready to return your funds.

A time-out is a temporary break — from 24 hours up to 30 days — after which your account is reactivated automatically. Self-exclusion is a long-term or permanent closure, where reactivating your account requires going through a verification process. Consider the extent of the issue and choose the option that suits you best.

No, not under any circumstances. Under 399dt policy, only individuals aged 21 or older may open an account and play. If someone is identified as a minor, the account will be closed immediately and any deposited funds will be returned.

Yes, absolutely. If a family member or friend is experiencing gambling-related problems, you can contact our support team on their behalf. We will provide advice and assistance with complete confidentiality.

No. While self-exclusion or a time-out is active, we will not send you any promotional messages, bonus offers, or marketing emails. We respect your decision.

Play responsibly and enjoy the fun

Keep entertainment as entertainment — 399dt is always here for you

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