Your Privacy Is Our Responsibility
This policy clearly describes how your personal information is collected, stored, and kept secure on the 399dt platform.
Privacy Policy Introduction
399dt is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will tell you what information we collect, why we collect it, how we use it, and how we keep it secure. By using our platform, you agree to the terms of this privacy policy. If you have any questions about this policy, you can contact us at any time.
This policy applies to the 399dt website, mobile version, and all our digital services. We manage and regularly update this policy in line with applicable data protection laws and regulations.
Information We Collect
We may collect various types of information while you use the 399dt platform. This information is needed to provide you with the best service and to ensure the security of your account.
1.1 Registration Information
Information we collect when you open an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (where applicable)
1.2 Financial Information
We collect the following to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction amount and date
- Type of payment method
We never store your complete bank account details or card number.
1.3 Usage Information
Information automatically collected while using the platform:
- IP address
- Browser type and version
- Device information and operating system
- Session duration and activity
- Pages visited
- Referral source
1.4 Cookie and Tracking Information
We use cookies and similar technologies. These include:
- Session cookies — to maintain login status
- Preference cookies — to remember your language and settings
- Analytics cookies — to improve services
- Security cookies — to prevent fraudulent activity
Purpose of Using Information
399dt uses collected information only for legitimate and necessary purposes. We never use your information unnecessarily or against your interests.
2.1 Account Management and Identity Verification
We use your registration information to create, manage, and maintain your account. This information is required to complete the identity verification process (KYC — Know Your Customer). It ensures that only eligible individuals (age 21+) are able to use the platform.
2.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is verified to ensure the minimum deposit amount of ৳300 and the minimum withdrawal amount of ৳1,000 are met. A record of each transaction is kept and can be viewed in your account history.
2.3 Providing Customer Service
Your information is used to enable our 24/7 live chat support team to assist you accurately and promptly. This information helps us support you with issue resolution, complaint handling, and any account-related matters.
2.4 Security and Fraud Prevention
We analyze user activity data to maintain platform security and to detect and prevent fraudulent activity. This helps identify unusual login attempts, use of multiple accounts, or suspicious transactions.
2.5 Service Improvement and Personalization
We improve your experience based on your gaming history and preferences. This information is used to track progress from Bronze to Diamond level through the VIP program, and to manage the welcome bonus and other promotional offers.
2.6 Legal and Regulatory Compliance
We use the necessary information to comply with applicable laws and regulations and for communication with regulatory authorities. This information plays an important role in complying with anti-money laundering (AML) rules and implementing responsible gambling policies.
Information Sharing Policy
399dt does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances.
3.1 Payment Processors
The information required to complete transactions via bKash, Nagad, Rocket, and Upay is securely shared with the relevant payment service provider. This information is used solely for the purpose of completing transactions.
3.2 Legal Authorities
We may be required to provide information in response to a court order, a lawful request from a law enforcement agency, or to fulfill a legal obligation. In such cases, we provide information following due legal process.
3.3 Technology Service Providers
Limited information may be shared with trusted technology partners for secure hosting, data analytics, and platform operations. They are bound by strict confidentiality agreements.
3.4 No Sale to Third Parties
399dt never sells your personal information to advertisers, marketers, or any other third party. Your information is not shared for commercial purposes without your consent.
Data Security Measures
399dt uses industry-standard security technologies and practices to protect your information. Our security infrastructure is continuously monitored and updated.
4.1 SSL Encryption
All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption. This ensures that all information exchanged between you and our servers cannot be read or altered by third parties.
4.2 Access Control
Access to your personal information is restricted to only those staff members who require it to carry out their professional responsibilities. All staff receive strict privacy training and are bound by non-disclosure agreements.
4.3 Secure Data Storage
Your information is stored in encrypted form on secure servers. We conduct regular security audits and vulnerability assessments. If a security breach is detected, we take immediate action and notify affected users without delay.
4.4 Two-Factor Authentication
We offer additional verification to further strengthen account security. This ensures that only the account holder can access their own account.
Your Rights and Choices
As a user of the 399dt platform, you have important rights over your own information. We respect these rights and help you exercise them.
Right to Access Information
You can request details of all information we hold about you at any time. We will provide you with a comprehensive report.
Right to Correct Information
If the information we hold about you is incomplete or incorrect, you can request a correction. We will make the necessary corrections as quickly as possible.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes. We will consider your objection and take appropriate action.
Opt Out of Marketing
You can opt out of receiving promotional communications at any time. This will not affect your core account services.
Right to Data Portability
You can request your personal information in a structured, commonly used format.
Data Retention Period
399dt retains your information only for as long as necessary. The retention period may vary for different types of information.
6.1 Account Information
We retain your registration information while your account is active. Even after an account is closed, core information may be retained for a specified period due to legal obligations.
6.2 Transaction Records
Financial transaction records are retained for a specified number of years in accordance with applicable laws and regulatory requirements. This is necessary for audits, dispute resolution, and legal compliance.
6.3 Communication Records
Records of your communications with customer service are retained for a limited period. This helps resolve similar issues more quickly in the future and improve service quality.
Cookie Policy
Cookies are small data files stored on your device that help improve your experience on 399dt.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They maintain your login session, manage security tokens, and remember basic preferences. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies remember your language preferences, display settings, and other personalization information. They make each of your visits more convenient.
7.3 Cookie Management
You can manage cookies by going to your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
Protection of Minors
8.1 Age Restriction
399dt is for individuals aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
If parents or guardians believe their minor child has registered on our platform, please contact us immediately at [email protected].
Policy Change Notification
9.1 Update Process
We may update this privacy policy from time to time. The policy may be updated due to changes in services, legal requirements, or our business practices.
9.2 Update Notification
For significant changes, we will notify you by email or with a notice when you access the platform. Continued use of the platform after each change will be considered your acceptance of the updated policy.
9.3 Latest Version
The latest version of the privacy policy will always be available on this page. The "Last Updated" date shown at the top of the page indicates the date of the most recent change to the policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team.
Privacy Contact
Our support team is available 7 days a week, 24 hours a day for any requests or complaints regarding your information.
Talk to us directly in Bengali via 24/7 live chat
We always try to respond to all requests as quickly as possible.
Read our Terms & Conditions and Responsible Gaming page to learn more.